Stratos offers a limited warranty of defects in materials and workmanship for a period of 366 days after original purchase from an authorized Stratos dealer or on

  • Stratos will not accept a warranty claim if the product has evidence of excessive wear or misuse.
  • Please note the manufacturer’s warranty does not mean that you can abuse your Stratos product and expect us to replace it for free. We don’t cover normal wear and tear on things like paint finishes, dents from drops, broken caps from drops, rubber gaskets being pulled off by toddlers, loss, theft, or any other misuse of product or care instructions within packaging (Dishwashing voids warranty, etc.). Stratos reserves the right to request images of defective product validation if deemed appropriate for certain requests.
  • If a covered defect is discovered, Stratos will replace your product with the same or similar product at Stratos option for FREE after a visual inspection has been completed. Proof of purchase is required for all warranty claims, so be sure to hold onto your receipts.

If you believe your Stratos product to be eligible for replacement, please complete the form below and a Stratos Customer Care Representative will be in touch with you within 24 hours with next steps.


Submit a Warranty Claim
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Maximum upload size: 516MB